تعليمات حذف البيانات

1. Send a deletion request by email

1. Email info@jiwarsystems.com.
2. Use the subject line Data Deletion Request.
3. Include details that help us find your data, such as the phone number you messaged us from, your Facebook/Messenger name, the email linked to your account, and the school name if applicable.

We may ask you to confirm your identity before acting on the request, to protect your data from being deleted by someone else.

2. Remove our app from your Facebook account

If you logged in or granted permissions to our app through Facebook:

1. Open Facebook and go to Settings & privacy → Settings.
2. Select Apps and websites.
3. Find our app and click Remove.

This stops the app from accessing new data. To delete data we have already received, send an email request as described in step 1.

3. What we delete

• Contact data: name, phone number and email address.
• Your conversation history with the Jiwar assistant and your messaging-platform identifiers.
• Your platform account data, if any.

We may keep some data only to the extent required by law (for example financial or security records), and delete it once that period ends.

4. Timing and confirmation

We acknowledge your request and complete the deletion within 30 days at most from verifying the request, then send you a confirmation through the same channel.

5. Student data inside a school's platform

Student data in Jiwar Hub (such as attendance and grades) is managed by the school. You can ask the school directly, or email us and we will forward your request to the school and carry it out according to its instructions.

For more details, see our Privacy Policy.